Dispute Resolution

Our Approach to Disputes

Wallies LLC believes in resolving disputes efficiently and fairly. This page outlines the dispute resolution process for users of Wallies.

Step 1: Contact Us Directly

Most issues can be resolved quickly by contacting our support team. Please reach out first before pursuing formal dispute resolution:

Step 2: Internal Escalation

If you're not satisfied with the initial response, you may escalate to our management team:

Step 3: Binding Arbitration (US Users)

For US-based users, disputes that cannot be resolved through direct contact will be settled through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association (AAA).

Alternative Dispute Resolution (EU Users)

EU/EEA users have access to the European Commission's Online Dispute Resolution (ODR) platform:

Class Action Waiver

Disputes must be brought individually. You waive the right to participate in class actions, class-wide arbitrations, or representative proceedings. This waiver does not apply where prohibited by law (e.g., certain EU consumer rights).

Costs & Fees

For disputes under $10,000, Wallies LLC will pay all AAA arbitration fees. For larger disputes, fees are split according to AAA rules. The prevailing party may be awarded attorney's fees at the arbitrator's discretion.

Governing Law

These dispute resolution terms are governed by:

• US Users: Laws of the State of Florida, excluding conflicts of law principles
• EU Users: Consumer protection laws of your country of residence take precedence

Opt-Out (US Users Only)

You may opt out of the arbitration agreement within 30 days of account creation by sending written notice to:

Contact for Dispute Questions

Questions about dispute resolution? Email legal@wallies.com